We offer business strategy and execution in the following areas:
Marketing
Cast your net.
- Social Media
- Phone
- Campaigns
- ROI Reporting
Can you clearly define the point in your organization at which marketing ends and sales begins? How are you gaining new prospects?
Sales Force Automation
Selling is a process. Hopefully a repeatable one.
- Lead Management
- Forecasting and Pipeline Reporting
- Quoting/Proposals
- Proactive Activity Tracking
Get them to sign on the line which is dotted. (1)
Customer Service
Everything that happens after a customer agrees to give you a dollar. Some of these things aren’t always considered Customer Service functions, but rather administration or accounting, but they to a customer it’s all the same.
- Invoicing/Billing
- Payment Processing
- Call Centers
- Case or Ticket Management
- Returns and RMA Process
- Asset and Inventory Tracking
- Social Media
- Every other point at which you ever touch your customer
The primary applications and software suites we use are:
Salesforce.com
- Training
- Implementation
- Quick-Start
- Consulting
- Administration
- Development
- Calendar
- Docs and Spreadsheets
- Analytics
- AdWords
- AdSense
- YouTube
- Reader
- Etc.